More protection beyond standard support.
Horizon Care+ adds priority support, covered customer-side service visits, and damage protection for eligible Horizon-provided Internet and Phone equipment.
Available for eligible Horizon residential Internet and Phone customers.
Extra protection when you need a little more help.
Normal Horizon network and equipment support is already included. Care+ adds protection for eligible situations beyond standard support.
Priority Support & Scheduling
Care+ customers receive priority support and scheduling for eligible service issues.
3 Covered Service Visits
Care+ includes up to 3 eligible customer-side service visits during each rolling 12-month period.
Equipment Damage Protection
Eligible Horizon-provided Internet and Phone equipment may be repaired or replaced when damaged, subject to Care+ limits and approval.
Fewer Surprise Service Charges
If a service issue turns out to be outside Horizon's network or equipment, an eligible Care+ visit can be used instead of the standard service-visit charge.
If it's a Horizon issue, you don't pay for it.
Sometimes the cause of a problem cannot be determined remotely. If we need to visit your location, what we find determines whether a service charge or Care+ visit applies.
When the issue is Horizon's
If we determine that the problem is caused by Horizon's network, plant, Horizon-maintained cabling, or the normal failure of Horizon-provided equipment:
When the issue is customer-side
If Horizon's network and equipment are functioning normally and the problem involves equipment or conditions outside Horizon's responsibility, a service charge may apply.
Added protection for Horizon-provided equipment.
If eligible Horizon-provided Internet or Phone equipment is damaged, Care+ may cover repair or replacement subject to the plan's limits and Horizon approval.
Horizon Care+ Coverage & Terms
This is a summary of the Care+ program. Additional Horizon service terms and policies may apply.
Standard Horizon Support
Horizon network outages, plant issues, and normal failures of Horizon-provided Internet or Phone equipment are handled as standard Horizon support. Customers are not charged a service visit for these issues, and these visits do not count toward Care+ service-visit or equipment-damage allowances.
Covered Service Visits
Care+ includes up to 3 eligible covered customer-side service visits during each rolling 12-month period. If Horizon cannot determine the cause of an issue remotely, an on-site visit may be required. If Horizon's network and equipment are operating normally and the problem is determined to be an eligible customer-side issue, one Care+ visit may be used instead of the standard service-visit charge.
Equipment Damage Protection
Care+ may provide repair or replacement of eligible Horizon-provided Internet and Phone equipment that is damaged while assigned to the enrolled account. Coverage is limited to a maximum of 3 approved damage incidents during any rolling 12-month period and no more than 1 approved damage incident within any 30-day period.
Horizon reserves the right to inspect equipment and approve or deny any damage-protection claim. Claims may be denied for intentional damage, abuse, misuse, tampering, unauthorized modification, fraud, pre-existing damage, loss, theft, or circumstances Horizon determines fall outside the intended scope of Care+.
Horizon may repair or replace approved damaged equipment at its discretion. Replacement equipment may be new, refurbished, or functionally equivalent.
Repeated or Unusual Damage Claims
Horizon may review Care+ eligibility following repeated or unusual equipment-damage claims. Reaching the annual damage-protection limit may result in additional equipment charges, non-renewal of Care+, or changes to future Care+ pricing with applicable notice.
Customer-Owned Equipment
Horizon Care+ does not cover customer-owned equipment. Horizon is not responsible for loss of or damage to customer-owned routers, computers, televisions, phones, networking equipment, appliances, or other customer property caused by lightning, power surges, utility power conditions, electrical faults, weather events, or other conditions outside Horizon's control, except where responsibility is required by applicable law.
Enrollment
Care+ must be active before an issue or equipment damage is reported. Care+ cannot be added retroactively to cover an existing service issue or equipment that was already damaged.
TV Service
Horizon Care+ applies to eligible residential Internet and Phone service. It does not cover TV-provider support issues, programming, applications, channels, or TV equipment.
More protection for $6.95/month.
Add Horizon Care+ to eligible residential Internet or Phone service.
Contact Horizon